FAQ • Frequently asked questions

All PCPbyME products are proudly developed and manufactured in the United States, adhering to the highest standards of quality and ethics. We’re committed to excellence and innovation in skincare.

PCPbyME stands firm in our commitment to cruelty-free practices and offers a range of vegan products. We’re dedicated to ethical skincare, allowing you to feel good about the products you use daily.

For optimal use, we recommend storing the PCPbyME eye cream and anti-aging serum on your countertop, where they’re easily visible daily. This practice encourages consistent application, which is crucial for achieving and maintaining the best results. Remember, making skincare a regular part of your routine may take some time, but as you start noticing the benefits, you’ll embrace the new “ME” you’ve discovered.

While our eye cream and anti-aging serum are formulated to be gentle and effective for most users, there are a few considerations to ensure the best experience:

•⁠ ⁠Instant Eye Cream Overuse: Applying too much of the Instant Eye Cream may result in a white residue under the eyes. If this occurs, gently remove the excess product with a washcloth and water.

•⁠ ⁠Product Mixing: It’s important not to mix the Instant Eye Fix directly with the nighttime eye cream. Doing so could potentially cause inflammation, redness, or even a slight burning sensation. We recommend using these products separately as directed for optimal results and to avoid any adverse reactions.

•⁠ ⁠Mixing with Other Products: We advise against combining our products with other brands. Our formulations are designed to work harmoniously together, and mixing them with external products could alter their effectiveness and lead to skin irritation.

By following the application guidelines and avoiding mixing different products, you can enjoy the benefits of our eye cream and anti-aging serum without undesirable side effects.

It is always an excellent procedure to perform a Patch Test. Please follow our  Patch Test Guidelines.

Many users notice softer skin and improved elasticity within a few days of consistently using the anti-aging serum with the Micro Infusion Roller and the daily serum. Significant improvements, such as reduced fine lines and increased skin suppleness, become more pronounced over time. For the best results, maintain a routine incorporating both the anti-aging serum with the Micro Infusion Roller and daily serum applications in the morning and evening.

Usage Frequency: Use twice a week, ideally during your nighttime skincare routine.

How to Use:

Preparation: Cleanse Your Face Start by washing your face thoroughly to remove any dirt or impurities. Sanitize the Roller: Ensure the Micro Infusion Roller is clean before each use to maintain hygiene.

⁠Application: Begin Rolling: Gently roll the device over your skin using light pressure. Roll vertically, horizontally, and diagonally across each area of your face.

1. Cover All Areas: Focus on the forehead, cheeks, chin, and neck, avoiding the delicate eye area.
2. Duration: Spend about 1-2 minutes on the entire face.
3. ⁠Post-Treatment: – Apply Serum: After rolling, apply our specially formulated serum infused with Copper Peptide, Vitamin B3, Hyaluronic Acid, and Collagen to enhance absorption and effectiveness.
4. Replace Roller Head: After each session, replace the roller head to ensure optimal performance and prevent irritation.

Note: The treatment may cause temporary redness, which is normal and should subside within a few hours. Your monthly package includes 8 microneedle heads, allowing for a fresh roller head with each session.

Usage Frequency: Apply twice daily—once in the morning and once in the evening.

How to Use:

1.⁠ ⁠Preparation:

Wash Hands and Face: Begin by thoroughly washing your hands and face.

2.⁠ ⁠Application:

Dispense Serum: Place a few drops of the serum onto your fingertips.

Apply to Eye Area: Gently pat the serum around your eye area, focusing on areas with fine lines or dark circles.

Extend to Face and Neck (Optional): For additional benefits, you can also apply the serum to your face, neck, and forehead for even coverage.

Benefits: This serum is formulated to rejuvenate men’s skin by providing hydration and reducing signs of aging. Regular use helps diminish fine lines, wrinkles, puffiness, and dark circles.

Usage Frequency: Apply once daily in the evening. For enhanced effectiveness, it can also be used in the morning if desired.

How to Use:

1.⁠ ⁠Preparation:

   – Wash Hands and Face: Ensure your hands and face are clean before application.

2.⁠ ⁠Application:

   – Dispense Cream: Take a small amount of the cream onto your fingertip.

   – Gently Apply: Lightly dab the cream around your eye area, avoiding direct contact with the eyes. Use gentle tapping motions for better absorption.

Benefits: This cream is enriched with powerful peptides and is designed to rejuvenate your skin—reducing fine lines, smoothing out wrinkles, minimizing puffiness, and eliminating dark circles. Regular use enhances your skin’s health and appearance.

Important Note: Do not combine the Nightly Eye Renewal Cream with the Instant Eye Tightener, as using both products together may cause irritation. If you plan to use the Instant Eye Tightener, ensure the Nightly Eye Renewal Cream is fully absorbed or wash your face before applying.

Usage Frequency: Use as needed for immediate results—perfect before going out or whenever you desire a quick enhancement.

How to Use:

1.⁠ ⁠Preparation:

   – Wash Hands and Face: Start with a clean face and hands to ensure optimal results.

2.⁠ ⁠Application:

 Dispense Product: Place one small drop of the Instant Eye Tightener onto your fingertip. Remember, less is more; using too much can result in a white residue.

   Apply to Eye Area: Gently pat (do not rub) the product under your eyes and on the sides.

   Allow to Set: Remain still and expressionless for about 2-3 minutes to let the product fully absorb and tighten.

Benefits: This rapid-action micro-cream works wonders in under 5 minutes visibly reducing fine lines, eliminating wrinkles, reducing puffiness, and removing dark circles. Enjoy a flawless finish that lasts 6 to 8 hours, giving you the effect of an instant eye lift with each application.

Important Note:

Do Not Combine with Nightly Eye Renewal Cream: Avoid using the Instant Eye Tightener simultaneously with the Nightly Eye Renewal Cream to prevent irritation.

Clean Skin is Essential: Always wash your face before applying the Instant Eye Tightener to ensure the best results and avoid adverse reactions.

Our Florida-based Customer Support team is available Monday through Friday, 9:30 AM to 5 PM EST, excluding holidays. Weekend support is limited. For inquiries, please email us at support@pcpbyme.com or visit our contact page.

We’ll aim to reply within 48 hours. Due to rapid growth, response times may vary, especially during peak periods like product launches or promotions.

We’re here to help with any order queries or changes you might need! Connect via Live Chat or email, available Monday through Friday from 10 AM to 5 PM PST. Click the Chat icon in the lower left corner of our site, or email us at support@pcpbyme.com.
We look forward to assisting you.

Yes, PCPbyME provides subscription services, enabling our valued customers to save up to 15% on regular purchases. Our subscription model ensures you never run low on essential skincare items while enjoying exclusive savings.

If you need to cancel an order, please email support@pcpbyme.com as soon as possible. Use “Cancel” in the subject line along with your order number. Ensure the email matches the one used to place the order. While we can’t promise cancellation after an order is placed, we’ll do our utmost to accommodate your request.

Once an order is placed, we cannot update the shipping address. If you need to change an address, please contact us right away, and we’ll try to cancel the order. While cancellation cannot be guaranteed, we’ll do our best to help you. Should your order be returned to us, we’re happy to reship it or provide a refund. Please note that we cannot refund or replace orders delivered to the original address provided.

PCPbyME accepts a variety of payment options for your convenience. We welcome Visa, Mastercard, and American Express credit and debit cards. Additionally, PayPal and Apple Pay are supported for seamless transactions. Just so you know, we cannot process prepaid gift cards, checks, or money orders.