FAQ • Frequently asked questions

All PCPbyME products are proudly developed and manufactured in the United States, adhering to the highest standards of quality and ethics. We’re committed to excellence and innovation in skincare.

PCPbyME stands firm in our commitment to cruelty-free practices and offers a range of vegan products. We’re dedicated to ethical skincare, allowing you to feel good about the products you use daily.

For optimal use, we recommend storing the PCPbyME eye cream and anti-aging serum on your countertop, where they’re easily visible daily. This practice encourages consistent application, which is crucial for achieving and maintaining the best results. Remember, making skincare a regular part of your routine may take some time, but as you start noticing the benefits, you’ll embrace the new “ME” you’ve discovered.

While our eye cream and anti-aging serum are formulated to be gentle and effective for most users, there are a few considerations to ensure the best experience:

•⁠ ⁠Instant Eye Cream Overuse: Applying too much of the Instant Eye Cream may result in a white residue under the eyes. If this occurs, gently remove the excess product with a washcloth and water.

•⁠ ⁠Product Mixing: It’s important not to mix the Instant Eye Fix directly with the nighttime eye cream. Doing so could potentially cause inflammation, redness, or even a slight burning sensation. We recommend using these products separately as directed for optimal results and to avoid any adverse reactions.

•⁠ ⁠Mixing with Other Products: We advise against combining our products with other brands. Our formulations are designed to work harmoniously together, and mixing them with external products could alter their effectiveness and lead to skin irritation.

By following the application guidelines and avoiding mixing different products, you can enjoy the benefits of our eye cream and anti-aging serum without undesirable side effects.

It is always an excellent procedure to perform a Patch Test. Please follow our  Patch Test Guidelines.

Micro Infusion Roller:

The Micro Infusion Roller is designed for use twice a week, ideally during your nighttime skincare routine. This timing is recommended because the treatment may cause temporary redness of the skin, which can take a few hours to subside. Before each use, please ensure the roller is clean to maintain hygiene. After use, the roller head should be replaced to ensure effectiveness and prevent irritation. Your monthly package includes 8 microneedle heads, allowing regular replacement after each session. This careful use will help maximize the benefits of micro-needling, contributing to a more youthful and radiant complexion over time.

Daily Eye Serum:

For everyday care, the Daily Eye Serum should be applied twice daily—once in the morning and once in the evening. To apply, start by washing your hands thoroughly. Then, dispense a few drops of the serum into your palm. Gently rub the serum onto your face, neck, and forehead, ensuring even coverage. This serum is formulated to rejuvenate your skin, providing hydration and reducing signs of aging with regular use.

By incorporating these products into your skincare regimen as described, you can achieve optimal results, enhancing your skin’s health and appearance.

The timeline for noticing improvements when using the anti-aging serum in conjunction with the Micro Infusion Roller and integrating the daily serumare regimen into your skin can vary depending on individual skin types. However, many users report experiencing softer skin and a noticeable difference in skin elasticity within a few days of consistent use. Combining the daily serum’s nourishing effects and the Micro Infusion Roller’s enhancement of serum absorption contributes to these quick results. Significant and lasting improvements, including reduced appearance of fine lines and increased skin suppleness, typically become more pronounced with ongoing use. For the best outcomes, it’s essential to maintain a routine incorporating both the anti-aging serum with the Micro Infusion Roller and the daily serum application in the morning and evening.

Our Florida-based Customer Support team is available Monday through Friday, 9:30 AM to 5 PM EST, excluding holidays. Weekend support is limited. For inquiries, please email us at support@pcpbyme.com or visit our contact page.

We’ll aim to reply within 48 hours. Due to rapid growth, response times may vary, especially during peak periods like product launches or promotions.

We’re here to help with any order queries or changes you might need! Connect via Live Chat or email, available Monday through Friday from 10 AM to 5 PM PST. Click the Chat icon in the lower left corner of our site, or email us at support@pcpbyme.com.
We look forward to assisting you.

Yes, PCPbyME provides subscription services, enabling our valued customers to save up to 15% on regular purchases. Our subscription model ensures you never run low on essential skincare items while enjoying exclusive savings.

If you need to cancel an order, please email support@pcpbyme.com as soon as possible. Use “Cancel” in the subject line along with your order number. Ensure the email matches the one used to place the order. While we can’t promise cancellation after an order is placed, we’ll do our utmost to accommodate your request.

Once an order is placed, we cannot update the shipping address. If you need to change an address, please contact us right away, and we’ll try to cancel the order. While cancellation cannot be guaranteed, we’ll do our best to help you. Should your order be returned to us, we’re happy to reship it or provide a refund. Please note that we cannot refund or replace orders delivered to the original address provided.

PCPbyME accepts a variety of payment options for your convenience. We welcome Visa, Mastercard, and American Express credit and debit cards. Additionally, PayPal and Apple Pay are supported for seamless transactions. Just so you know, we cannot process prepaid gift cards, checks, or money orders.